FQAs

We’ve compiled a list of our most frequently asked questions to help you find quick answers. If you still need help, feel free to contact us.

Ordering & Products

1. What types of pets do you provide products for?

We primarily cater to dogs and cats. However, some of our accessories and beds may also suit other small animals.

2. Are your pet sofas machine washable?

Many of our pet sofas have removable, washable covers. Check the product description for specific care instructions.

3. Can I customize my pet’s bed or sofa?

Yes, we offer personalization options such as adding your pet’s name to select products. Look for the “Customizable” tag on product pages.

4. Do you offer orthopedic options for older pets?

Absolutely. We have a selection of orthopedic pet sofas designed to support aging joints and improve comfort for senior pets.

5. What sizes do your pet sofas come in?

Our products range from small (for toy breeds and cats) to extra-large (for large dogs). Each product page includes a size guide.

6. Are your materials safe and non-toxic?

Yes. All our products are made with pet-safe, non-toxic materials and tested for quality and durability.

Shipping & Delivery

7. Where do you ship?

We currently ship across the United States. We do not offer international shipping at this time.

8. How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location.

9. How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package in real time.

10. Do you offer expedited shipping?

Yes, expedited options are available at checkout for an additional fee.

11. What happens if my package is delayed or lost?

Please contact us at [email protected]. We will investigate with the carrier and ensure a solution is provided.

Returns & Refunds

12. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Refunds are processed within 5 business days of receiving the return.

13. How do I start a return or exchange?

Email us at [email protected] with your order number and reason for return. We’ll guide you through the process.

14. Do you offer free return shipping?

We currently do not offer free return shipping unless the item is damaged or incorrect.

15. What if I receive a defective or wrong product?

Contact us immediately with photos of the item. We’ll offer a free replacement or full refund.

Payments & Account

16. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

17. Is it safe to shop on your website?

Yes. Our website is SSL-encrypted and uses secure payment gateways to protect your information.

18. Do I need to create an account to place an order?

No, guest checkout is available. However, creating an account allows you to track orders and manage returns easily.

Other Questions

19. Do you offer wholesale pricing or bulk orders?

Yes. If you’re interested in purchasing in bulk or becoming a retail partner, please contact us at [email protected].

20. How can I contact your customer support?

You can email us at [email protected] or call us at +1 (240) 937-8032 during business hours (Mon–Fri, 9 AM – 6 PM EST).